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There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.

Mediocre is a strong word for average. That's where your experience as a customer is not memorable Air Max 90 Scontate , nothing special - under-whelming might be a good word!

The problem with mediocre service is that it doesn't give you a competitive edge. You simply compete with all the other businesses like yours who keep undercutting each other on price and quality to stay in business.

I asked a group at one of my seminars to write down the name of places they'd gone to do business that they considered outstanding, and then we discussed why they considered them outstanding. Nobody came up with more than one name, and some couldn't think of even one business that they considered outstanding.

In all cases the outstanding businesses had one thing in common, they did something that mediocre businesses don't do. They added value.

They gave you something you didn't expect. They often surprised you. They had more of a personal touch. They handled problems more quickly and with a sense of urgency. They followed up on a promise. They remembered your name and smiled when they said it. They thanked you for your business http://www.scarpemax90scontate.com/ , and meant it in their voice. They trained their people and validated their contribution to the success of the business.

My local restaurant, Yia Yia's Euro Bistro is a great example. I was dining at the bar one evening with a client from England. My client expressed disappointment that Yia Yia's didn't have a baked potato on the menu to go with the steak he ordered.

The bartender, Joe, said. "Sir Air Max 90 Rosse Scontate , if you don't mind waiting just a little bit longer we'll get you a baked potato. Joe got one of the waiters to drive down the street to a neighboring restaurant and return with a hot baked potato.

My client was amazed. I wasn't - because this is typical of what this restaurant does to delight its customers. Which is why it enjoys its solid reputation and success. Could it be something to do with the philosophy of the owners and management team?